roelbd Privacy Policy

1 Introduction and Applicability

roelbd ("we", "our", "platform") operates a reliable online betting and casino service for users in Bangladesh. This privacy policy explains what information we collect, how we use it, and what your rights are when you visit roelbd.lat, create an account, or use any of our services.

This policy has been prepared in accordance with Bangladesh's Information and Communication Technology Act and prevailing digital privacy standards. If you have any questions about this policy, please contact us at [email protected].

2 What Information We Collect

When you register on the roelbd platform and use our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Banking and payment details (bKash, Nagad, or Rocket number)
• Identity document details (National ID / NID, where applicable)
• Account preferences and preferred language for communication

2.2 Automatically Collected Information

• IP address and device type
• Browser type, version, and operating system
• Date and time of site access
• Information about which pages you visited
• Cookies and session data (see Section 6 for details)

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of betting and gaming activity
• Details of bonus and promotional benefit usage

3 Purpose of Using Information

roelbd uses collected information for the following legitimate purposes:

4 Sharing Information with Third Parties

roelbd never sells or rents your personal information. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective payment gateways. This sharing is solely for processing transactions and is carried out over encrypted channels.

4.2 Technology and Service Partners

Minimum necessary information may be shared with game software providers, security services, and hosting providers. All partners operate under strict confidentiality agreements.

4.3 Legal Obligations

If required by a court order, a lawful request from a law enforcement agency, or under applicable law, roelbd may be obliged to disclose information.

5 Data Security Measures

roelbd has put in place industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Secure Data Storage: Collected information is stored in encrypted databases and unauthorized access is prevented.
• Restricted Access Controls: Only authorized staff can access information on a need-to-know basis.
• Regular Security Audits: Periodic security reviews are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: Additional verification methods are used to enhance login security.
• Data Breach Response Plan: In the event of a security breach, swift action will be taken and users will be notified where applicable.

However, no data transfer over the internet or electronic storage can be guaranteed to be completely secure. We make every effort, but we cannot guarantee absolute security.

6 Cookies and Tracking Technology

roelbd uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve service quality.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep basic services functioning.
• Functionality Cookies: Used to remember your preferences such as language settings.
• Analytics Cookies: Used to collect anonymous statistics to understand site usage patterns.

6.2 Cookie Controls

Your browser settings allow you to control or delete cookies. Please note that disabling essential cookies may cause some site features to not work properly.

7 Data Retention Period

roelbd retains your information only for as long as necessary. Retention periods are determined based on the following:

• Account-related information is retained for as long as the account remains active.
• Transaction information may be kept for a specified period after account closure to meet legal and regulatory requirements.
• Responsible gaming information may be retained for an extended period to prevent re-registration in the future.
• Once the specified period has passed, information is securely deleted or anonymized.

8 Your Rights and Choices

As a roelbd user, you have the following rights over your own information:

8.1 Right to Access Information

You may request to know what information we have collected about you. We will provide this information within a reasonable time.

8.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. This can be done through account settings or via support.

8.3 Request to Delete Information

In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. However, important service-related notifications will continue to be sent.

To exercise any of the above rights, contact us at [email protected].

9 Protection of Minors

roelbd strictly prohibits use by anyone under the age of 21. Our services are for users aged 21 or above only. We do not intentionally collect any information from minors.

If we become aware that a minor has created an account using false information, we will immediately close that account and delete the collected information.

10 Policy Changes and Updates

roelbd reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification email to registered users where applicable.
• Display a clear notice on the site.

If you continue using roelbd services after a revised policy is published, you will be considered to have accepted the new policy. We therefore encourage you to review this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Use the live chat on the site for 24/7 direct support.

We generally respond to your requests within business days. Complex requests may take a little longer, but we will keep you informed of the progress.